Terms & Conditions

This agreement applies as between you, the User of this Website and mandatory skills training ltd, the owner(s) of this Website. Your agreement to comply with and be bound by Clauses 1, 2, 4 – 11 and 15 – 25 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3 and 12 – 14 apply only to the sale of Services. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.

In this Agreement the following terms shall have the following meanings:

"Account": means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

"Facilities": means collectively any online facilities, tools, services or information that mandatory skills training ltd makes available through the Website either now or in the future;

"Services": means the services available to you through this Website, specifically use of the mandatory skills training ltd proprietary e-learning platform;

"Payment Information": means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

"Premises": Means Our place(s) of business located at 71-76 Shelton Street, Covert Gardens, London, WC2H 9JQ;

"System": means any online communications infrastructure that mandatory skills training ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users": means any third party that accesses the Website and is not employed by mandatory skills training ltd Ltd and acting in the course of their employment;

"Website": means the website that you are currently using (http://www.mandatoryskillstraining.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions; and

"We/Us/Our": means mandatory skills training ltd, a company incorporated in the UK with Company registration Number 16117479, located at 71-76 Shelton Street, Covert Gardens, London, WC2H 9JQ.

4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of mandatory skills training ltd, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

9.1.1 You must not use obscene or vulgar language;
9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
9.1.3 You must not submit Content that is intended to promote or incite violence;
9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
9.1.6 You must not impersonate other people, particularly employees and representatives of mandatory skills training ltd or Our affiliates; and
9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".

9.2 You acknowledge that mandatory skills training ltd reserves the right to monitor any and all communications made to Us or using Our System.
9.3 You acknowledge that mandatory skills training ltd may retain copies of any and all communications made to Us or using Our System.
9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.

10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.

12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from mandatory skills training ltd correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
12.2 Where appropriate, you may be required to select the required Plan of Services.
12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.

13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between mandatory skills training ltd and you.
13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:

13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
13.6 mandatory skills training ltd shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
13.8 mandatory skills training ltd provides technical support via our online support forum and/or phone. mandatory skills training ltd makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.

We want you to be completely satisfied with the Products or Services you order from mandatory skills training ltd. If you need to speak to us about your Order, then please contact customer care on 07903896151, or by email at mandatoryskillstrainingltd@hotmail.com or write to us at our address (see section 1 above). You may cancel an Order that we have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms about cancelling the Service, the cancellation policy in the Specific Terms will apply.

14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between mandatory skills training ltd and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: Mandatoryskillstrainingltd@hotmail.com. Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.

14.2.1 If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
14.2.2 If you cancel the Services after provision has begun but is not yet complete you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.

17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

19.1 The Website is provided “as is” and on an “as available” basis. Mandatory skills training ltd uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
20.2 Nothing in these Terms and Conditions excludes or restricts mandatory skills training ltd liability for death or personal injury resulting from any negligence or fraud on the part of mandatory skills training ltd.
20.3 Nothing in these Terms and Conditions excludes or restricts mandatory skills training ltd's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to mandatoryskillstrainingltd@hotmail.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.

Complaints Policy

Mandatory Skills Training Ltd

1. Purpose

At Mandatory Skills Training Ltd, we are committed to providing exceptional training and delivering outstanding customer service. We appreciate feedback and recognise the importance of addressing any dissatisfaction our clients or learners may experience. This policy outlines our process for managing and resolving complaints in a fair, consistent, and timely manner.

2. Scope

This policy applies to all individuals and organisations interacting with our services—whether as learners, clients, employers, or stakeholders. It encompasses all areas of our operations, including training, assessments, customer service, and administrative support.

3. Definition of a Complaint

A complaint refers to any concern or dissatisfaction—whether justified or not—relating to any part of our service provision.

4. Submitting a Complaint

We encourage anyone with a concern to bring it to our attention as soon as possible, to allow us to resolve it quickly. Complaints can be submitted through the following channels:

• Email: complaints@mandatoryskillstraining.co.uk

• Phone: 07903 896151

• Mail: Mandatory Skills Training Ltd, 71-76 Shelton Street, Covent Garden, London, WC2H 9JQ

• In Person: By scheduling a meeting with a team member

Please include your name, contact details, a description of the issue, relevant dates, and any supporting information you feel is necessary.

5. Complaints Procedure

Stage 1 – Informal Resolution

Where appropriate, we recommend initially discussing the issue with the relevant trainer or staff member. Many problems can be resolved informally and promptly at this stage.

Stage 2 – Formal Complaint

If the matter is unresolved or you prefer a formal approach, please submit your complaint in writing. We will acknowledge receipt within 3 working days and conduct a thorough investigation. A full response will be provided within 10 working days.

Stage 3 – Appeal

If you are dissatisfied with the response, you may appeal the decision. Appeals must be submitted in writing to the Managing Director within 5 working days of receiving the outcome. A final decision will be communicated within 10 working days.

6. Confidentiality

All complaints will be treated with sensitivity and handled in accordance with our Data Protection Policy to ensure confidentiality.

7. Commitment to Improvement

We use complaints as a tool for learning and service enhancement. Regular reviews of complaints help us identify recurring issues and improve our processes.

8. Contact Information

For further details or assistance, please contact our admin team:

📧 info@mandatoryskillstraining.com

📞 07903 896151

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Monitoring and Quality Standards

We are committed to ongoing service improvement and have set the following standards for complaint handling:

• Clear, simple methods to submit a complaint

• Timely responses within our stated timeframes

• Full, clear explanations provided in your preferred communication format

• Notification of any changes implemented following your complaint

• Regular policy reviews to maintain quality standards

Responsibilities

Our Senior Management Team, along with all supervisors and managers, are responsible for promoting best practices in handling complaints. Every staff member is expected to follow this policy and deal with all concerns respectfully and professionally.

Communication and Training

This Complaints Policy is available in printed form upon request. Staff receive training to ensure they understand the complaints process and can provide support to clients and learners effectively.

Equality and Diversity

Everyone has the right to raise a concern without fear of discrimination. All complaints are addressed fairly and consistently, in line with our Equality & Diversity Policy, which guides all aspects of our operations.

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Complaint Procedure Overview

If you are dissatisfied with any aspect of our service—training, assessment, communication, support, or staff behaviour—we are here to listen and resolve the issue swiftly and confidentially.

We welcome all feedback, positive or negative, and treat suggestions for improvement with the same confidentiality, in accordance with the UK Data Protection Act.

How to Lodge a Complaint

Start by speaking to the person or department involved—most concerns are resolved at this level. If you are still not satisfied, you can escalate your concern by submitting a formal complaint through:

• Email

• Our website's contact form

• Written letter

Please submit complaints within three months of the incident and include detailed information such as names, dates, locations, and any relevant evidence.

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Contact Details

Mandatory Skills Training Ltd

📞 Tel: 07903896151

📧 Email: Info@mandatoryskillstrainingltd.com

🏢 Address: Mandatory Skills Training Ltd, 71-76 Shelton Street, Covent Garden, London, WC2H 9JQ

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Response Timeframes

• Acknowledgement: Within 7 days of receiving your complaint

• Full Response: Within 4 weeks

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Appeals

If you're not satisfied with our resolution, you may appeal within 14 days of receiving the outcome. Please submit your appeal in writing, outlining your reasons. It will be reviewed by a senior team member not previously involved, and a final decision will be communicated.

Money Back Guarantee Policy

Mandatory Skills Training Ltd

At Mandatory Skills Training Ltd, your learning experience and satisfaction are our highest priorities. We take pride in offering top-tier training—both online and in-person—that meets your professional goals and expectations. Our Customer Satisfaction Promise is designed to provide reassurance, ensuring you can engage with our services confidently.

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Our Commitment to You

Expert-Led Instruction

We ensure that every training course is created and delivered by skilled professionals and seasoned educators. Our instructors bring real-world expertise to the classroom, ensuring your learning is both practical and aligned with industry demands.

Up-to-Date and Industry-Relevant Content

All of our course material is carefully curated to stay current with legal standards, professional guidelines, and best practices. We carry out frequent reviews and updates to make sure the content remains accurate and meaningful.

Engaging Learning Experience

Whether you’re learning online or in person, we strive to make your training interactive and dynamic. Our programs are designed to promote active engagement, group interaction, and reflective learning to help you absorb and apply knowledge effectively.

Complete Learning Resources

We provide all the tools and materials you’ll need—such as online resources, manuals, and exercises—to support your learning experience. These resources are intended to help reinforce key concepts and serve as valuable references even after the course ends.

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Satisfaction Guarantee & Refund Option

We want you to be fully satisfied with your learning experience. If for any reason the training does not meet your expectations, you may be eligible for a refund under our satisfaction guarantee.

How to Request a Refund

• Submit a Written Request:
Refund requests must be made in writing within 30 days of completing the course. Please include details explaining why

the course did not meet your expectations.

• Participation Requirement:

To be eligible, you must have fully attended all sessions (for in-person courses) or completed all online modules. Active participation ensures a fair assessment of the training’s effectiveness.

• Review and Evaluation:

Once your request is received, we’ll review it thoroughly. We may reach out for further information to help us understand your feedback and assess the request appropriately.

• Processing the Refund:

If the refund is approved, we will issue the payment back to the original method used, typically within 30 days of approval.

Please Note: This refund policy is intended for instances where the course falls short of the service standards outlined above. We encourage open dialogue during your training, so any issues can be addressed early on.

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In Summary

At Mandatory Skills Training Ltd, we are committed to your personal and professional growth. Our promise of quality, along with our refund option, reflects our dedication to delivering training you can trust. When you choose us, you're choosing a provider that puts your learning experience first.

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Get in Touch

If you have any questions about this policy or need further assistance, please reach out:

📧 info@mandatoryskillstrainingltd.com

📞 07903 896151

🌐 www.mandatoryskillstrainingltd.com

Disability Discrimination Policy

Mandatory Skills Training Ltd

Our Commitment to Accessibility

At Mandatory Skills Training Ltd, we are dedicated to fostering an inclusive and supportive learning environment where everyone—regardless of ability—has equal access to educational opportunities. We uphold the principles of fairness and respect, and we are committed to meeting the requirements of the Equality Act 2010, ensuring that no learner, staff member, or visitor experiences discrimination on the basis of disability.

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Our Aims

• To promote equality and inclusivity for all individuals with disabilities or additional needs.

• To remove barriers that might prevent full participation in our training programs.

• To implement and continually improve inclusive practices across all aspects of service delivery.

• To take a proactive approach in meeting the diverse needs of our learners, clients, and team members.

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What We Offer

1. Accessibility in Learning Delivery

We strive to ensure all learning materials—whether online or face-to-face—are accessible and inclusive. This includes providing:

• Captioned video content

• Screen-reader-friendly documents

• Alternative formats on request (e.g., large print, audio)

• Flexible learning options for different learning styles and needs

2. Reasonable Adjustments

We will make reasonable accommodations to support the participation and success of learners with disabilities. These may include:

• Extended time for assessments

• Modified training formats

• Assistive technology

• One-to-one support or tailored instruction

3. Confidential and Supportive Communication

Learners are encouraged to share any access needs or concerns with us in confidence. Our team will work collaboratively to find suitable solutions that uphold dignity, independence, and inclusion.

Please reach out to us at info@mandatoryskillstraining.com to discuss any adjustments or support you may require.

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Ongoing Improvement and Review

We regularly assess and update our policies, training resources, and physical and digital environments to better support accessibility. We actively seek feedback from learners and staff to inform improvements and drive progress.

All staff members receive training on disability awareness, inclusive practices, and how to support learners with varying needs.

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Compliance and Responsibilities

Mandatory Skills Training Ltd is fully committed to complying with all relevant disability legislation and associated health and safety standards, including but not limited to:

• The Equality Act 2010

• Health and Safety at Work Act 1974

• Control of Substances Hazardous to Health Regulations (COSHH)

• The Manual Handling Operations Regulations

• The Display Screen Equipment Regulations

• The Regulatory Reform (Fire Safety) Order 2005

We take responsibility at every level of the organisation to uphold this policy, with the Senior Management Team leading by example and ensuring company-wide compliance.

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Promotion and Communication of the Policy

This policy is shared:

• During staff and learner induction sessions

• Via our website and internal staff portals

• Through email communications following any policy updates

• On noticeboards within our training venues or offices

Everyone at Mandatory Skills Training Ltd is required to read, understand, and adhere to the principles of this policy. Staff members confirm their awareness and understanding through an annual declaration.

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Monitoring and Evaluation

We set annual objectives to evaluate our performance in delivering accessible training and services. These targets are measured regularly and used to guide our continuous improvement efforts.

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Summary

At Mandatory Skills Training Ltd, accessibility is more than a policy—it’s a core value. We are committed to ensuring that every learner and colleague has a fair and empowering experience with us. Our dedication to inclusivity enhances not only our learning environment but also the professional growth and success of everyone we work with.

Health and Safety Policy

Mandatory Skills Training Ltd

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At Mandatory Skills Training Ltd, maintaining a safe and supportive environment is a top priority—whether our training is delivered face-to-face or through digital platforms. We are committed to protecting the health, safety, and wellbeing of all learners, staff, and visitors.

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Our Commitment to Safety

• We adhere to all applicable health and safety laws and regulations to ensure best practices in all areas of our operation.

• Regular risk assessments are conducted for every physical training location to ensure the premises are clean, accessible, and hazard-free.

• All staff receive appropriate training to manage emergencies and contribute to a secure learning environment.

• Learners are provided with clear instructions for safely engaging in practical elements of their training.

• For remote learners, we maintain secure and user-friendly platforms and promote digital wellbeing through guidance on screen time, posture, and regular breaks.

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What We Expect from Learners

To help us maintain a safe environment, learners are expected to:

• Follow any safety guidance issued by trainers or displayed at training venues.

• Immediately report any accidents, hazards, or safety concerns to a member of the team.

• For those learning online, set up a workspace that is comfortable, safe, and free from unnecessary distractions or risks.

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Need Assistance or Want to Report an Issue?

If you have any questions or would like to report a health and safety concern, please get in touch with our support team:

📧 info@mandatoryskillstrainingltd.com

📞 07903896151

Equal Treatment Policy

Mandatory Skills Training Ltd

Mandatory Skills Training Ltd is committed to promoting equality, diversity, and inclusion across all areas of our training delivery. We believe everyone has the right to learn and work in an environment free from discrimination, harassment, or unfair treatment.

Our Commitments:

We treat all learners, staff, and partners fairly and with respect, regardless of age, disability, gender, race, religion, sexual orientation, or any other protected characteristic.

We actively promote equal access to training and ensure reasonable adjustments are made where necessary.

We aim to foster an inclusive learning environment that celebrates diversity and encourages open, respectful communication.

Any form of discrimination, bullying, or harassment will be dealt with promptly and seriously.

Reporting Concerns:

If you believe you have experienced or witnessed unequal treatment, please contact us confidentially at:

📧 Support@mandatoryskillstrainingltd.com

📞 07903896151

71-76 Shelton Street, Covent Gardens, London, WC2H 9JQ
Phone number: +44 7903896151

Terms and Conditions

1. Definitions and Interpretation

2. Age Restrictions

3. Business Customers

4. Intellectual Property

5. Third Party Intellectual Property

6. Fair Use of Intellectual Property

7. Links to Other Websites

8. Links to this Website

9. Use of Communications Facilities

10. Accounts

11. Termination and Cancellation of Accounts

12. Services, Pricing and Availability

13. Orders and Provision of Services

14. Cancellation of Orders and Services

15. Privacy

16. How We Use Your Personal Information (Data Protection)

17. Disclaimers

18. Changes to the Facilities and these Terms and Conditions

19. Availability of the Website

20. Limitation of Liability

21. No Waiver

22. Previous Terms and Conditions

23. Third Party Rights

24. Communications

25. Law and Jurisdiction

Complaints Policy

Money Back Guarantee Policy

Disability Discrimination Policy

Health and Safety Policy

Equal Treatment Policy